Refund policy

Returns & Exchanges

30-day returns

You may request a return or size exchange within 30 days of delivery. Eligible items must be unworn, unaltered, and in their original condition and packaging, with no signs of wear or damage.

There is no restocking fee.

Items excluded from ordinary returns and exchanges

• Body jewelry, including nose rings.

• Custom-sized, custom-made, or made-to-specification pieces.

• Personalized items, including engraved jewelry.

• Discounted products specifically marked final sale.

Other sale-priced products remain eligible, provided they meet all other return requirements.

If your item arrives damaged, defective, or incorrect, please contact us as described below so we can review the issue.

How to request a return

Email info@aubare.com or contact us through our website with your order number and the item you wish to return. We will provide return authorization and instructions.

For orders delivered to Canada, returns must be sent to the Canadian return address provided by Aubare.

For orders delivered to the United States, returns must be sent to the US return address provided by Aubare.

For orders delivered to other countries, contact us before shipping your return so we can confirm the return address and instructions.

Aubare provides a free prepaid return label for eligible returns from Canada and the United States. Customers returning items from other countries are responsible for return shipping costs and must use a tracked service.

You must receive return authorization before shipping your item. Returns sent without prior authorization will not be accepted. Please retain your tracking information.

Size exchanges

We offer one size exchange per original item purchased, subject to the eligibility requirements above.

Exchanges are handled as a return followed by a new purchase. After we receive and inspect your original item, we issue the approved refund. You can then place a new order for the desired size.

New orders for delivery to the United States are currently paused. US customers should contact us before arranging a size exchange.

Refunds

Once your return has been received and inspected, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method. Please allow 3–5 business days after inspection for processing. Your bank or card issuer may require additional time to display the credit.

Original shipping charges and rush or expedited service charges are non-refundable.

If your refund has not appeared after the expected processing period, please contact your bank or card issuer, then email us at info@aubare.com if further assistance is needed.

Damaged, defective, or incorrect items

Please contact info@aubare.com promptly after discovering an issue. Include your order number, a description of the problem, and photographs where possible, including the packaging if relevant. We will review the issue and advise you on the next steps.

Gifts

Return and exchange requests must be arranged by the original purchaser. Approved refunds are issued to the original payment method.

Order cancellations

Cancellation requests must be submitted within 15 minutes of placing your order. Email info@aubare.com or contact us through our website immediately, including your order number.

Requests submitted within this window are reviewed by Aubare. Your order is cancelled only once you receive confirmation from us.

After the 15-minute window, cancellation requests are not accepted because production of your made-to-order jewelry may already have begun.